Refund & Returns
5. July 2023 2023-07-13 21:30Refund & Returns
At Saudi Boutique, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return or exchange an item.
Please read our refund and returns policy carefully to understand the guidelines and procedures.
Eligibility for Returns and Exchanges:
We accept returns and exchanges for eligible items within 30 days from the date of delivery. To be eligible for a return or exchange, the item(s) must meet the following criteria:
- The item(s) must be in its original condition with all tags, labels, and packaging intact.
- The item(s) must be unused, unworn, and free from any stains, odors, or damage.
- The item(s) must not be listed under the non-returnable or non-exchangeable items (e.g., personal hygiene products, intimate apparel, custom-made items).
Initiating a Return or Exchange:
To initiate a return or exchange, please follow these steps:
- Contact our customer support team within 30 days of receiving your order. Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Our customer support team will guide you through the return or exchange process, provide you with the necessary instructions, and address any queries you may have.
- Pack the item(s) securely in the original packaging or a suitable alternative to prevent damage during transit.
Return Shipping:
The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items to ensure safe and timely return delivery. Saudi Boutique is not responsible for any lost or damaged return shipments.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a reasonable timeframe. Please note that the refund amount will exclude any shipping fees paid during the initial purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please indicate your preference when initiating the exchange. Exchanges are subject to product availability. If the requested item is unavailable, we will assist you in finding a suitable alternative or issue a refund for the returned item as per the refund policy.
Non-Returnable and Non-Exchangeable Items:
Certain items are non-returnable or non-exchangeable due to hygiene reasons or their customized nature. These items will be clearly indicated on the product page. Please ensure that you review the product details and eligibility before making a purchase.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. Provide detailed information and, if possible, attach relevant photographs of the damaged or defective item. We will work with you to resolve the issue promptly by offering a replacement, exchange, or refund.
Please note that any modifications to our refund and returns policy will be communicated on our website. It is your responsibility to review this page periodically for any updates.
If you have any questions or require further assistance regarding our refund and returns policy, please don't hesitate to contact our customer support team. We are here to help you.
Thank you for shopping with Saudi Boutique.
